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Terms & Conditions

Pickup and Delivery

• Pickup days are determined by your geographic location and cannot be changed.
• Eco-Diaper Service does not deliver on Thanksgiving Day, Christmas Eve, and Christmas Day. At least one week’s notice will be given to arrange for a different pickup day.
• Customers will place all soiled diapers in the liner provided. The liner will then be placed in the designated spot determined by the driver before the pickup time each week.
• Customers will receive clean diapers weekly on their scheduled day.
• If diapers are not available for the driver to pick up, clean diapers will be left for you the first time this happens. On the following pickup day two weeks of soiled diapers must be left for the driver to pickup.  Any further instances will incur a $5.00 fee.
• The pail liner should be kept in your diaper pail and be used only for your soiled diapers. If it becomes damaged a $5.00 service fee will be charged.

Diaper Usage

• Diapers are only to be used on babies. If a diaper is used for any other purpose such as cleaning, it will have to be removed from the service and a $3.00 fee will be charged per diaper.
• We insist that you do not soak, clean, or treat the diapers in any way as our washing process is very specific and any other chemicals used can damage the diaper. A $3.00 fee will be charged per diaper that has been damaged.
• Only approved diaper creams can be used, as many of them will stain the diaper. If this does occur a $3.00 fee will be charged per diaper. A list of approved diaper creams is available on our website.
• It is necessary to remove all solid waste from the diaper before placing it in the pail liner. This can be done by shaking the diaper over the toilet. This will help reduce odors and ensure proper cleaning of the diapers once they are picked up.
• Diapers will go through a cold water prewash, a hot water wash, and a minimum of two cold water rinse cycles, using Country Save detergent and OxiClean Baby. Bleach and fabric softeners are not used.
• Flushable diaper liners are available for purchase. Eco-Diaper Service recommends using these liners to reduce staining. Staining does occur on the diapers, however they are clean and sanitized. 
• Eco-Diaper Service is not responsible for any irritations that may occur due to the diapers.

  Additional Products

• Drivers do not carry inventory with them other than pre-ordered purchases. Purchases can be made online, over the phone, or by filling out the order form in the pouch attached to your liner. All purchases require at least one week’s notice and will be delivered on your next pickup day.
• We do not offer shipping of products and all orders will be delivered on your pickup day.
• Absolutely no items will be shipped or delivered outside of the Eco-Diaper Service service area.
• Sales tax must be charged on accessories and setup packages, but not on diaper service.  Sales tax is calculated based on your county of residence.
• All diaper cover cleaning is the responsibility of the customer as Eco-Diaper Service solely washes the prefold diapers we provide.

 Service Changes

• If at any time you need to make a change in the size or amount of diapers ordered, at least one week’s notice is required to insure the change is made before your next pickup day. Changes can be made through email, over the phone, or by filling out the order form attached to your liner.
• Moving, ending service, or going on vacation notices must be made at least two weeks in advance. These changes can be made through email, over the phone, or by filling out the order form in the pouch attached to your liner.
• All diapers are the property of Eco-Diaper Service.  Any diapers that are not returned at the termination of service will incur a charge of $3.00 per diaper, due within 30 days of the last pickup.

 Lost and Found

• Please keep all personal items out of the liner provided, as we are not responsible for lost items. Feel free to contact us about any lost items you may have. If found, we are happy to return them on your next pickup day.

 Payment

• New customers will be contacted within 2 business days to setup a personal diapering tutorial.
• Customers must pay for service by their delivery day each week in order to guarantee delivery of clean diapers.
• When using our order form you can pay by check or credit card. Simply fill out the order form in the pouch attached to your liner and leave the check or credit card information with the form. Payment must be made by each pickup day to insure continued weekly service. 
• If you’d like to pay using your credit card over the phone please have your credit card information available when you call.
• The easiest option for payment is by going online to our website and paying through PayPal. 

 Multiple Children

• If you have multiple children using cloth diapers we do offer a discount. Customers simply pay for the extra amount of diapers they need.  For instance, a customer who needs 80 additional diapers for their second child, will pay an additional $8.00 per week.